FAQ

To confirm whether your order has been successfully placed, you can follow these general steps:

1. Check your email. After placing an order, we send you a confirmation email. This email includes your order number and details about the purchase. If you don't see it in your inbox, it's a good idea to check your spam or junk mail folder.
2. Log in to your account. If you have an account with us, log in and check the order history or recent transactions section. Your recent order should be listed there if it was successfully processed.
3. Check your bank statements. Look at your bank or credit card statement to see if there is a charge.
4. Contact customer service. If you're still unsure, contact our customer service. They can verify if your order was received and provide you with a status update. Have your order information ready, like the date and time of purchase, to help them assist you more efficiently.

Yes. When the order is placed but not yet sent, it is possible to change the address. Note that our warehouse could already be packing your order. When this is the case, the address cannot be changed anymore. Please contact customer support as soon as possible for the address change.

Yes we do. We ship to almost every country in Europe and to the US.

Ordered before 23:59 means shipped the same day.

Our shipping times are as follows:

• BeNeLux and Germany within 1–2 working days
• Rest of Europe within 3–4 working days
• Rest of the world within 5–12 working days

Send us a message through the contact page. We will help you within one business day.