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Terms of service

Terms & Conditions Régler Watches

Email: info@reglerwatches.com

Website: https://reglerwatches.com/


 

Article 1 - Definitions

  1. Régler Watches: Régler Watches B.V., established at John M. Keynesplein 10, 1066EP Amsterdam, Chamber of Commerce number 90846590.
  2. Customer: the person with whom Régler Watches has entered into an agreement.
  3. Parties: Régler Watches and Customer together.
  4. Consumer: a Customer who is also an individual and who acts as a private person.

Article 2 - Applicability

  1. These terms and conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of Régler Watches.
  2. Régler Watches and the Customer can only deviate from these terms and conditions if this has been agreed in writing.
  3. Régler Watches and the Customer expressly exclude the applicability of the general terms and conditions of the Customer or others.

 Article 3 - Prices

  1. Régler Watches uses prices in euros, including VAT and excluding any other costs such as administration or shipping costs, unless otherwise agreed in writing.
  2. Régler Watches may change the prices of its services and products on its website and in other communications at any time.
  3. Increases in the cost prices of products or parts thereof, which Régler Watches could not have foreseen at the time of making the offer or concluding the agreement, may give rise to price increases.
  4. The consumer has the right to cancel a contract because of a price increase in paragraph 3, unless the increase is the result of a statutory regulation.

Article 4 - Samples and models

  1. When the Customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless it has been agreed in writing that the products to be delivered correspond to the sample or model.

Article 5 - Payments and payment term

  1. Régler Watches may require a deposit of up to 50% of the agreed amount when entering into the agreement.
  2. The Customer must make a payment afterwards within 7 days of delivery.
  3. The payment terms used by Régler Watches are strict payment terms. This means that if the Customer has not paid the agreed amount by the last day of the payment term, he is automatically in default and in default, without Régler Watches having to send a reminder or notice of default to the Customer.
  4. Régler Watches may make a delivery conditional on immediate payment or require a guarantee for the total amount of the services or products.

Article 6 - Right of complaint

  1. In the event of default on the part of the Customer, Régler Watches may invoke the right to complain about the unpaid products delivered to the Customer.
  2. Régler Watches exercises its right of complaint by sending a written or electronic communication to the Customer.
  3. As soon as the Customer has been informed of the right of complaint invoked, the Customer must immediately return the products in question to Régler Watches, unless otherwise agreed in writing.
  4. The Customer shall pay the costs of retrieval or return of the products referred to in paragraph 3.

Article 7 - Right of withdrawal

  1. A consumer may cancel an online purchase within 30 days of purchase without giving any reason. This right of withdrawal does not apply if:
  • it is a product that can spoil quickly, such as food or flowers
  • it is a product that has been custom-made or adapted specifically for the consumer
  • it is a product that cannot be returned for hygienic reasons, such as underwear or swimwear
  • the seal is not intact in the case of data carriers with digital content, such as DVDs or CDs
  • the product or service concerns accommodation, a trip, a restaurant business, transport, a catering assignment or a form of leisure activity
  • the product is a separate magazine or newspaper
  • the consumer has waived his right of withdrawal
  1. The 30-day cooling-off period in paragraph 1 begins:
    • on the day after the consumer has received the last product or part of 1 order
    • as soon as the consumer has confirmed that he is going to purchase digital content via the internet
  2. The consumer can make use of his cooling-off period by sending an e-mail with that subject to info@reglerwatches.com, possibly using the withdrawal form available on the website of Régler Watches, https://reglerwatches.com/.
  3. The consumer must return the product to Régler Watches within 14 days of the notification of his right of withdrawal, failing which his right of withdrawal will lapse.
  4. Régler Watches will refund your entire order including shipping fee's within the maximum of 14 days after the customer requested a return.
  5. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this product depreciation to you. So handle the product with care and ensure that it is properly packaged when returned.

Article 8 - Reimbursement of delivery costs

  1. If the consumer has withdrawn his purchase on time and has returned the entire order to Régler Watches on time, Régler Watches will refund any shipping costs paid by the consumer to the consumer within 14 days after receipt of the fully returned order on time.
  2. The costs for delivery are only borne by Régler Watches insofar as the entire order is returned.

 

Article 9 - Reimbursement of return costs

  1. If the consumer invokes his right of withdrawal and returns the entire order on time, the customer will pay the costs for this.

Article 10 - Reimbursement of return costs

  1. If the consumer invokes his right of withdrawal and returns the entire order on time, the customer will pay the costs for this.

Article 11 - Right of retention

  1. Régler Watches may exercise its right of retention and, in that case, keep the Customer's products until the Customer has paid all outstanding bills of Régler Watches, unless the Customer has provided sufficient security for these costs.
  2. The right of retention also applies on the basis of previous agreements as a result of which the Client still has to pay money to Régler Watches.
  3. Régler Watches shall not be liable for any damage suffered by the Customer as a result of the use of his right of retention.

Article 12 - Retention of title

  1. Régler Watches remains the owner of all products delivered until the Customer has paid all outstanding invoices of Régler Watches relating to an underlying agreement, including claims for failure to perform.
  2. Until that time in paragraph 1, Régler Watches can make use of its retention of title and take back the goods.
  3. Until ownership has been transferred to the Customer, the Customer may not pledge, sell, dispose of or otherwise encumber the products.
  4. If Régler Watches makes use of its retention of title, the agreement will be cancelled and Régler Watches may claim damages, loss of profit and interest from the Customer.

Article 13 - Delivery

  1. Delivery will take place while stocks last.
  2. Delivery will take place at Régler Watches, unless otherwise agreed.
  3. Delivery of products ordered online will take place at the address indicated by the Customer.
  4. If the Customer does not pay the agreed amounts or does not pay them on time, Régler Watches may suspend its obligations until the Customer pays.
  5. In the event of late payment, there is a creditor's default, as a result of which the Customer cannot invoke a late delivery against Régler Watches.

Article 14 - Delivery time

  1. The delivery times of Régler Watches are indicative. If delivery is made later, the Client cannot derive any rights from this, unless otherwise agreed in writing.
  2. The delivery time starts when the Customer has completed the ordering process and has received a confirmation from Régler Watches.
  3. The Customer will not receive any compensation and may not cancel the contract if Régler Watches delivers later than agreed. However, the Customer may cancel the agreement if this has been agreed in writing or if Régler Watches is unable to deliver within 14 days, after having been reminded in writing or the Customer and Régler Watches have agreed otherwise.

Article 15 - Actual delivery

  1. The Customer must ensure that the actual delivery of his ordered products can take place on time.

Article 16 - Transport costs

  1. The Client shall pay the costs of transport, unless the Client and Régler Watches have agreed otherwise in writing.

Article 17 - Packaging and shipping

  1. If the packaging of a delivered product has been opened or damaged, the Customer must have a note made by the carrier before taking delivery of the product. If the Customer fails to do so, he cannot hold Régler Watches liable for any damage.
  2. When arranging the transport of a product, the Customer must report any visible damage to products or packaging to Régler Watches prior to transport. If the Customer fails to do so, he cannot hold Régler Watches liable for any damage.

Article 18 - Detention

  1. If the Customer does not purchase ordered products until later than the agreed delivery date, the risk of any loss of quality is entirely for the Customer.
  2. Any additional costs as a result of premature or late purchase of products will be borne entirely by the Customer.

Article 19 - Warranty

  1. The warranty on products applies only to defects caused by faulty manufacturing or construction or defective material.
  2. The warranty does not apply:- in the event of normal wear and tear- for damage caused by accidents- for damage caused by modifications made to the product- for damage caused by negligence or improper use by the Customer- when the cause of the defect cannot be clearly determined
  3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties is transferred to the Customer at the time when they are delivered legally and/or in fact, or at least come under the control of the Customer or of a third party who takes delivery of the product on behalf of the Customer.

Article 20 - Exchange

  1. The Customer may exchange a purchased item. The following conditions apply:
  • exchanges will take place within 30 days of purchase and the Customer can show the original invoice
  • The product will be returned in its original packaging and with the original price tag attached.
  • The product has not yet been used
  1. Discounted items, perishable products, custom-made items or items specially adapted for the Customer cannot be exchanged.

Article 21 - Indemnification

  1. The Customer indemnifies Régler Watches against all claims by others related to the products and/or services provided by Régler Watches.

Article 22 - Complaints

  1. In case of complaints, a consumer must first contact the entrepreneur. If the online store is affiliated with WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
  2. If a product or service provided does not meet what the Customer could reasonably expect, the Customer must inform Régler Watches within 1 month after the shortcoming has been established.
  3. A consumer must notify Régler Watches within 2 months of the determination of the shortcoming.
  4. The Customer shall provide a description of the shortcoming that is as detailed as possible, so that Régler Watches can respond appropriately.
  5. The Client must prove that the complaint relates to a contract between the Client and Régler Watches.
  6. If a complaint is about ongoing work, the Customer cannot demand that Régler Watches perform other work than agreed.

Article 23 - Notice of default

  1. The Client must notify Régler Watches in writing of any notice of default.
  2. The Customer is responsible for ensuring that his notice of default actually reaches Régler Watches on time.

Article 24 - Liability of the Client

  1. When Régler Watches enters into an agreement with several Customers, each of them is jointly and severally liable for the fulfilment of the agreements in that agreement.

Article 25 - Liability of Régler Watches

  1. Régler Watches is only liable for damage suffered by the Customer when such damage is caused by intent or deliberate recklessness.
  2. If Régler Watches is liable for damages, this only applies to direct damages related to the execution of an underlying agreement.
  3. Régler Watches is not liable for indirect damages, such as consequential damages, loss of profits or damage to third parties.
  4. When Régler Watches is liable, this liability is limited to the amount paid out by a (professional) liability insurance policy. If no insurance has been taken out or no claim amount is paid out, the liability is limited to the (part of the) invoice amount to which the liability relates.
  5. All images, photographs, colors, drawings, descriptions on the website or in a catalog are indicative only and cannot lead to any compensation, dissolution or suspension.

Article 26 - Limitation period

  1. Any right of the Customer to compensation from Régler Watches expires 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 27 - Dissolution

  1. The Client may cancel the agreement if Régler Watches imputably fails to comply with its obligations, unless this failure does not justify the dissolution due to its special nature or minor significance.
  2. If the fulfilment of the obligations by Régler Watches is still possible, dissolution can only take place after Régler Watches is in default.
  3. Régler Watches may terminate the agreement with the Customer if the Customer does not fully comply with its obligations under the agreement or does not do so in a timely manner, or if Régler Watches has become aware of circumstances that give it good reason to assume that the Customer will not comply with its obligations.

Article 28 - Force majeure

  1. In addition to Article 6:75 of the Dutch Civil Code, a failure on the part of Régler Watches by the Customer cannot be attributed to Régler Watches in the event of force majeure.
  2. The force majeure situation in paragraph 1 also includes:- a state of emergency such as a civil war or natural disaster- breach of contract or force majeure by suppliers, delivery drivers or others- power, electricity, internet, computer or telecom failures- computer viruses- strikes- government measures- transport problems- bad weather conditions- work stoppages
  3. In the event of a force majeure event that prevents Régler Watches from fulfilling 1 or more obligations to the Customer, these obligations will be suspended until Régler Watches is able to perform.
  4. From the moment that a force majeure situation has lasted at least 30 calendar days, both the Customer and Régler Watches may cancel the agreement in whole or in part in writing.
  5. In a force majeure situation, Régler Watches does not have to pay compensation to the Customer, even if Régler Watches benefits from this.

Article 29 - Amendment of the agreement

  1. If, in order to carry out the contract, it is necessary to modify a contract that has been concluded, the Client and Régler Watches may amend the contract.

Article 30 - Modification of general terms and conditions

  1. Régler Watches may amend these terms and conditions.
  2. Régler Watches may always make changes of minor importance.
  3. Régler Watches will discuss major changes with the Customer as much as possible in advance.
  4. A consumer may terminate the underlying agreement in the event of a major change to the general terms and conditions.

Article 31 - Transfer of rights

  1. The Customer may not transfer any rights from an agreement with Régler Watches to others without the written consent of Régler Watches.
  2. This provision is considered to have effect under property law, as in Article 3:83(2) of the Dutch Civil Code.

Article 32 - Consequences of nullity or voidability

  1. If 1 or more provisions of these general terms and conditions turn out to be null and void or voidable, this will not affect the other provisions of these terms and conditions.
  2. In that case, a provision that is null and void or voidable will be replaced by a provision that comes closest to what Régler Watches had in mind when drawing up the terms and conditions in that regard.

Article 33 - Applicable law and competent court

  1. These general terms and conditions and any underlying agreement between the Customer and Régler Watches are governed by Dutch law.
  2. The court in the district of the registered office of Régler Watches has exclusive jurisdiction to hear any disputes between the Customer and Régler Watches, unless otherwise provided by law.


Drafted on January 31, 2024.